When will my order ship? Orders placed between the 1st and the 8th of any given month will ship on the 10th of the month. Orders placed after the 8th will ship within 1-3 business days after receipt. If you place an order the 1st through the 8th that does not include any of the new products for the month (including that month’s Papercrafting Kit, Project Kit, Add-On, Limited Edition Kit or Limited Edition Junque Box) and you would like for it to ship right away, please send a note with your order # through the contact link below and we will honor your request.
I would like to have my order ship with my membership kit(s) to save on shipping. How do I do this? Between the 1st and the 5th of each month you will have the option to do this. At checkout you will be asked if you would like your order to ship separately or with your membership billing. Simply check the box and your order will be shipped on the 10th with your membership(s) in the same box. Full shipping will be paid at the time of purchase. When your membership is billed, shipping will be charged at a reduced rate or 0$, depending on the total amount calculated to ship the entire order. We are not able to combine orders during this time unless this box is selected at checkout. If you have placed multiple (more than 1) orders during this time (even if you have checked the box on each one), please send us a note with your order #’s so that we can adjust you’re shipping manually.
Where can I find instructions for my Project Kit/Limited Edition Kit? – Project Kit instructions are located in the “Create” area of the site. Simply click on the “Project Kit Instruction”, etc. tab and they will load. Instructions for current month’s kit(s) will go live on the 12th of the month. Ideas for using your Papercrafting Kit materials are also in the “Create” area of the site.
My order is damaged or missing product – if an error has occurred in packing or if your box arrives with damaged product, please notify us within 5 days of receipt and we will happily forward you the missing/damaged product promptly.
When will the gallery be updated each month? The current month’s gallery will go live with new layouts on the 12th.
I am an International customer and have still not received my order after two weeks? Our international packages are sent airmail and should not typically take longer than two weeks. However, for reasons out of our control, this can fluctuate from time to time. We are unable to credit International customers for missing kits until a full 30 days has passed.
I placed an order but did not receive an e-mail receipt? How can I verify that you indeed received my order? Despite our best efforts to deliver your receipt, many times they end up in e-mail junk folders. Check there and you will most likely find it! You can always look in My Account to confirm your order.
I would like to know if JBS is willing to donate products for my charitable fundraiser? We would love to consider donating product to your organization. Please send your request through the contact link with “donation” as the subject line at least 45 days in advance of your event. Due to the volume of these types of requests received, we are unable to honor them all. Requests are reviewed once a month. If we are able to honor your request you will be contacted via e-mail for more information.
I would like to cancel my membership(s)? although we will be sad to see you go, you can easily cancel your membership by following this link (cancel). You must do this however by the last day of the month prior to billing. Cancellations made between the 1st and the 9th will not be effective until the following month.
I need to change my billing information (or shipping address, e-mail, etc.) - Please log into My Account to easily make any changes to your account including change of billing or shipping address, e-mail and billing information.
Still don’t see the answer to your question? Click here to contact us!